FAQ

How do you create your illustrations/animations?

Adobe Photoshop, Procreate, iMovie and a bit of Final Cut Pro.

 

Where are your prints produced?

Prints are produced in London, UK and in Dusseldorf, Germany. 

 

What sizes do you offer?

We offer ISO 216 sizes A4 (8.3x11.7‚ÄĚ), A3 (11.7x16.5‚ÄĚ),¬†A2 (16.5x23.4‚ÄĚ),¬†A1 (23.4x33.1‚ÄĚ).

 

What paper do you use?

We use sturdy Hahnem√ľhle Gicl√©e paper which is most commonly used in museums and is known as ‚Äėfine art paper‚Äô. Hahnem√ľhle is the world‚Äôs oldest mill from Germany who have been producing fine art papers for over 400 years.

 

How do I look after my prints?

  • Please keep your prints away from sunlight. This will prevent the colour of the prints from fading.
  • Handle very carefully. Do not fold your prints or touch the printed parts directly.
  • Keep your prints away from any moisture (i.e.: water, products)
  • If you are concerned about potentially damaging your print, it is recommended that your purchase pre-framed artwork to prevent accidental damage.

 

How long do items take to be shipped after my order has been confirmed?

All orders are processed within 2-5 working days. Delivery/shipping times vary according to your location. We use courier DHL to ship all orders outside of the UK and Europe, while orders within the UK and Europe are posted with Royal Mail. However, if you are a UK or Europe-based customer, you may choose to upgrade your order to courier delivery for added security if you wish.

Delivery times for all items (after processing):

  • United Kingdom - 1-3 days
  • Europe (EU)¬†- 1-3 days
  • Europe (EEA) - 2-4 days
  • USA, Canada - 2-5 days
  • Australia, New Zealand - 5-7 days
  • Rest of the world - 2-10 days

 

Can I track my order?

Once you receive an email that informs you that your order has been dispatched, you will be given a tracking number. 

 

 

Do I have to pay for customs?

We offer customs-free delivery to the UK, EU and US and customs duties are prepaid for Canada, Switzerland, Norway, Australia & South Africa, however, for other regions, you may have to pay a customs clearance fee as required by your port of delivery. 

 

If my item is damaged/lost, would I be able to get a replacement?

All orders are covered by insurance, so if there is the unfortunate case that your order arrives damaged or if it gets lost, a replacement will be shipped out to you.

Please ensure that you put the correct address in the checkout.

 

Do you do commissions?

Please reach out to hello@nyanzad.com if you’ve got any ideas for commissions or projects!